The Operation Manager has primary responsibility for ensuring that MSH operations in Nigeria are functioning efficiently and effectively, and aligns to support attainment of project results and client expectations.
Develop and execute responsive and appropriate operations management systems (for office management, local procurement, fleet management and logistics, consultant and subcontractor administration, etc.) in line with local laws and regulations, MSH policies and standard operating procedures, and donor requirements.
Lead and manage the operations functions by aligning staffing and systems with country projects and available resources to provide timely, cost effective, and high quality support and administrative services to all MSH country-based projects and activities.
Ensure that all MSH in-country projects receive equitable, effective, timely, cost-effective, and high‐quality operations and administrative support to all MSH in-country projects, in full compliance with local laws and available resources, and in an environment with adequate internal controls, adherence to contract/award regulations, MSH policies and standard operating procedures.
Participate in routine management team meetings, and attend other meetings which are relevant to the operations activities, including country Operations Support Team (OST) meetings.
Coordinate execution of internal/external operations, financial or program reviews or audits, and ensure timely follow up to review or audit conclusions and recommendations that are relevant to operations, in collaboration with the OST.
Capacity building of team members.
Coordinate and collaborate with the Operations Officer/PSOs and country OST to achieve resolution of pending operations issues, questions and home office operations support requests. Communicate with other MSH HQ-based parties (Groups, projects, corporate offices), as needed to ensure proper consultation and notification of important information and issues.
Ensure that strong internal control systems are in place, and that MSH Code of Conduct and MSH’s Zero Tolerance practice are well understood by all staff in country.
Assist DFA/ Lead to conduct regular and thorough risk assessments in country, and to monitor success of risk mitigation and risk control activities.
Ensure appropriate segregation of operational activities within all MSH offices in country.
Ensure that systems are in place in country to ensure that operations are managed and staff act in full compliance with local laws, adhere to contract/award and donor requirements, and comply with MSH policies and standard operating procedures.
Systems are in place to:
Ensure that appropriate staff members are aware of and understand laws, contract/award and donor requirements, and MSH policies and procedures
Monitor and ensure compliance.
Manage MSH offices and facilities to ensure a safe, efficient, and appropriate working environment for all staff.
Manage general office services including guards, cleaning services, etc.
Manage Information Services.
Oversee property and asset management.
Oversee insurance, inspection, registration and operations for all MSH vehicles in country.
Manage and plan vehicle maintenance
Hire and train drivers and monitor performance
Analyze and monitor vehicle and fuel usage and standards and report on any issues
Schedule use of fleet as per MSH policies
Coordinate and oversee travel payments and logistics for all MSH in-country travel.
Manage and monitor lodging, transportation, per diem and associated payments, including those related to participant training, study tours, in-country events and workshops.
Set local per diem policies and rates and ensure compliance and standards.
Qualifications and Experience
Minimum of a Master’s degree in business administration, financial management, accounting, or other relevant discipline.
Minimum of 10 years of progressive experience managing operations.
At least 3 years management experience, preferably in Nigeria